• United States: 3-5 business days via standard shipping.
• International: 7-15 business days via standard shipping.

Processing time🛠: 2-3 business days.

📮Order Tracking: Your Tracking Number will be sent directly to your email, or you can track your order anytime on our Track Your Order page.

International Shipping Available: We currently ship to 10 countries only. See our Shipping Policy for full details.

1. After placing your order, you will receive an Order Confirmation Email containing your order number and tracking number.

Please allow 3–5 business days for your tracking to update.

If you don't see the email, be sure to check your Spam and Promotions folders. 

2. You may also track your order here: Track Your Order

If you're not satisfied with your order or it arrived damaged, simply contact us at support@thepupy.com within 30 days of delivery. 

Once your return is approved, we'll send you a prepaid return label and instructions. After we receive and inspect the returned item, your refund will be processed to your original payment method if approved.

Please contact us at support@thepupy.com as soon as possible. If your order hasn't shipped yet, we'll do our best to cancel it. If it's already on the way, you can return it after delivery in accordance with our Return Policy.

Please contact us at support@thepupy.com as soon as possible with your order number and the correct shipping address. If your order hasn't been processed yet, we'll do our best to update your address.

Once an order has been processed, we're unable to make changes to the shipping address. We are not responsible for delays or lost packages resulting from an incorrect address entered at checkout. However, we will try our best!

1. If your order hasn't arrived, first check your Shipping Confirmation Email to make sure the shipping address is correct.
2. If you entered the wrong address, please contact us ASAP. If your order hasn't been processed yet, we'll do our best to update it.
3. If the address is correct but your package still hasn't arrived, please contact our Support Team. We'll investigate the issue with the carrier and help resolve it as quickly as possible.
4. If your order exceeds our Guaranteed Delivery Timeframe (40 Days for the USA & Canada, 60 Days for the United Kingdom, Australia & New Zealand), we'll send you a FREE Replacement or issue a Full Refund.